
Download The Shingo Model Handbook and Application Guidlines
For physical copies, please e-mail George Johnson at shingo.coord@usu.edu, sold at cost plus shipping.
| The Shingo Principles of Operational Excellence | ||
| 1. Respect every individual | 6. Embrace Scientific Thinking | |
| 2. Lead with humility | 7. Focus on process | |
| 3. Seek perfection | 8. Think systemically | |
| 4. Assure quality at the source | 9. Create constancy of purpose | |
| 5. Flow and pull value | 10. Create value for the customer | |
*The Shingo Prize model and guidelines provide a framework for identifying and evaluating the standard for operational excellence. The model and guidelines generally do not prescribe one single best method, system, or route to attaining operational excellence. Principle-driven organizations are clearly viewed as the best paradigm for achieving operational excellence.