The way people behave when they come to work has a direct
impact on the bottom-line of any organization. Successful organizations
have cultures that drive ideal behavior. Ideal behaviors,
aligned with proven principles of operational excellence, result in
continuously improving quality, cost, and delivery to customers.
Shingo Prize has been assessing organizational performance for
over 23 years and has developed a methodology for determining
the degree to which the behaviors of leaders, managers, and associates
are aligned with the ideal. The challenge has been to simplify this methodology such that any organization can easily evaluate itself on a regular basis to determine where it stands relative to the global standard. To that end, The Shingo Prize has developed SCOPE.
SCOPE is a web-delivered assessment that looks at the entire organization: leaders, managers, and associates. The assessment helps managers improve the consistency of their execution and performance by measuring and addressing specific factors surrounding 10 guiding principles.
There are four dimensions (Cultural Enablers, Continuous Process Improvement, Enterprise Alignment, & Results)
Results are reported for the organization as a whole, as well for each strategic category of Leadership, Support and Operations
Results are anonymous – individual responses cannot be traced
The online assessment can be administered quarterly, semi-annually, annually or at any convenient interval to track improvement in capability
The SCOPE assessment is currently available in English, Spanish, and Portuguese. The initiation processes and final reports are currently only available in English.
Watch the Introductory SCOPE Webinar presented by Robert Miller, executive director at The Shingo Prize below:
Uses For the Assessment
Implementation/failure gap closure
Lean organizational health assessment
Maturity milestone on the lean journey
What You Receive
Web-delivered standard questionnaire
Standardized questions grouped by the ten guiding principles and across three levels: leaders, managers, and associates
Shingo debrief workshop led by a Shingo examiner to help you understand the findings and learn how to use them to improve your organization (additional fee)
The Assessment is comprised of a 20-30 minute online survey. The survey shows a statement of ideal behavior at the top (the orange text in the image below) and three questions relating to that statement. An example is shown below:
In order to get a meaningful sample, we ask that all the Leaders and Managers in the surveying entity take the assessment
The number of Associates that will need to take the survey will depend on the size of the organization
The assessment report currently has two levels of detail; a high-level executive summary and question-level analysis, as in the following examples:
Executive Summary, cont.
Question Level Summary
The SCOPE survey provides current cultural feedback helping you lead an ever-evolving culture of excellence.
Setup Fee (USD)
For questions or further information about SCOPE, please contact Shaun Barker at firstname.lastname@example.org or 435-797-3815.
The Shingo Prize
has been assessing
over two decades
and has developed
a methodology for
degree to which the
behaviors of leaders,
associates are aligned
with the ideal.